Privacy Policy

This policy explains what personal information Lobster Lab collects through lobsterlab.us, why we collect it, and who we share it with. Lobster Lab is operated by Tiger Hospitality Group.

Information we collect

We only collect what you choose to send us. If you submit a catering inquiry, we collect the information in that form:

• Your name
• Your phone number
• Your email address
• Event details you provide, number of people, date, time, occasion, whether you want pickup or delivery, and any description or requests you write

We do not require an account, and we do not ask for payment details on this website. Ordering and catering checkout happen on third-party sites, see below.

How we use it

• To respond to your catering inquiry and plan your order
• To contact you about that specific request
• To keep records of inquiries we have received

We will not use your phone number to send you marketing text messages unless you have separately and expressly agreed to that. Agreeing to be contacted about your catering request is not the same as agreeing to marketing.

Who we share it with

We do not sell your personal information. We share it only with service providers who help us operate:

• Formspree, receives and delivers catering inquiry submissions to us
• Vercel, hosts this website and processes standard server request logs

When you order food, you leave this website. Pickup and delivery are handled by Toast, DoorDash and Grubhub, and catering checkout by ezCater. Those companies collect and handle your information under their own privacy policies, not this one. Please read theirs before ordering.

Cookies and tracking

This website does not currently use advertising cookies, analytics trackers, session replay, or third-party marketing pixels. If we add analytics in future, we will update this policy and ask for your consent first.

Do Not Track

Because we do not track visitors across third-party websites over time, we take no action in response to Do Not Track browser signals.

How long we keep it

We keep catering inquiries for as long as needed to serve your request and for our ordinary business records. You can ask us to delete yours at any time using the contact details below.

Your choices

You can ask us to access, correct or delete the information you have sent us. Email info@lobsterlab.us and tell us what you need. We may ask you to confirm your identity before we act on a request about personal information.

Children

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to this policy

If we change this policy we will update the effective date at the top of this page. Material changes will be noted here.

Contact us

Questions about this policy or about your information: email info@lobsterlab.us.